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‘I was surprised by his review’: Airbnb guests get their trip refunded after home owner shows up to property unannounced and gives them a bad review

‘I was surprised by his review’: Airbnb guests get their trip refunded after home owner shows up to property unannounced and gives them a bad review

Airbnb used to be way cheaper, but thanks to inflation (among other things), it's almost better to check into a hotel. Also, hosts can be frustrating to deal with. I'm not saying guests are angels, but let's just say it's a double-edged sword. This poster (OP) was attending a friend's wedding and opted to stay in an Airbnb. They had to make sure that pets were welcome, because they were bringing along their dog. Luckily they found just the place but upon arrival, the Airbnb owner showed up unan…
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'No refunds, no exceptions': Restaurant refuses to reimburse customer for food they never delivered

'No refunds, no exceptions': Restaurant refuses to reimburse customer for food they never delivered

‘I never got the food’, said the customer, perplexed, and continued ‘I'd like a refund'. Fair enough, right? Wrong. The restaurant manager's response was astounding, as made it clear that it didn't matter… They were not going to reimburse the customer for the food, regardless of whether they received it or not. If that sounds crazy, that's because it is. But wait, let's pause for a second and rewind. The customer in question took to r/pettyrevenge to share their order gone wrong story. Let's ca…
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'She tried to get her money back': Woman buys a laptop to use solely on vacation, then attempts to get a full refund when she arrives home

'She tried to get her money back': Woman buys a laptop to use solely on vacation, then attempts to get a full refund when she arrives home

If you've ever sold something online, you know that the customers aren't ideal. They text you, 'Is this available?', only to ghost you when you answer in the affirmative. Or they promise to pick it up, set up a date and a time, and then never show up. Or they actually show up with half the money and give you a sob story on why you should give them the item for free. Yes, I'm speaking from experience. One man decided to sell an old laptop he had back from his University days, posting it online,…
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'How is your phone charger in here if you haven't entered the room?': Entitled man demands refund for hotel room that he claimed he didn't use

Every so often, an entitled hotel guest comes along, thinking they can outsmart the front desk manager. However, time and time again, their schemes fail. It seems they underestimate the experience of hotel employees who have truly seen it all. In this particular incident, an entitled guy attempted to rent a room for two hours and then sought a refund, insisting he never used the room. The irony was that the bed was left unmade, and he had forgotten his phone charger in the room. Not the most su…
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‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

One city was hit by awful weather, and that led to water outages and busted pipes in surrounding cities, even though they weren't hit directly. One hotel was feeling the wrath of the water outages, and let their guests know that there was a water outage, resulting in a lot of canceled reservations. OP was working the front desk when all this was going down and had to deal with communicating with the guests who did book a room in the end. Let's just say, a couple of them were not happy at all wi…
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'She processed a cash refund for $225': Customer earns $165 in cash after an argumentative cashier debates their receipt

Have you ever done a deep cleaning of your house and discovered silly oddities and funny trinkets that you imagined were long gone? Crusted with dust and buried in the forlorn corners of our homes, there are hidden treasures from decades past that are revealed when we take a moment to clean up our space. Like the moment you uncrumble a $20 bill in your winter coat, there's no better feeling than finding your own precious valuables squirreled away in the clutter.
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'I won't leave this store until I get my refund': Customer faced with strict returns policy finds a way to get full refund

'I won't leave this store until I get my refund': Customer faced with strict returns policy, finds a way to get full refund

Anyone who ever worked in retail knows how frustrating it is to have to explain to a customer the policy of the store and what they can or cannot do if they want to return an item. I once had a 30-minute conversation with a guy who wanted to return an item that was bought in a completely different store, and he simply did not accept ‘no’ for an answer. Being on the other side of the counter is no fun either. I can't tell you how much accumulated random stuff I have in my house simply because a…
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‘I was flabbergasted’: Airline expects passenger who is stranded due to heavy snowfall to pay for the change in flight, passenger refuses

‘I was flabbergasted’: Airline expects passenger who is stranded due to heavy snowfall to pay for the change in flight, passenger refuses

Being stranded at the airport is like finding out that the thesis you worked on for ten weeks was on the wrong subject. This helpless, furious feeling that sits in your stomach like a bad apple. Once, I had to stay at the airport for 12 hours, and it was extremely frustrating at the time. My hands clench up whenever I think about it. The airport was practically empty, which made it a little less worse because there was less commotion, but it still wasn't a pleasant experience that I like to loo…
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‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace. She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you h…
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'He started piling sweets, biscuits, cakes, etc. onto the counter': Customer and cashier work together to evade store's return policy

'He started piling sweets, biscuits, cakes, etc. onto the counter': Customer and cashier work together to evade store's return policy

This retail worker was weary from unkind customers---until this dude came in. In retail, you tend to remember the best of the best and the worst of the worst customers, while everyone else in between is just a blue. You'll always remember the customer who screamed and threw her bags on the floor like a toddler having a meltdown. But you also remember the kind souls who praise your customer service skills in front of your bosses, or the kind who are genuinely grateful when you help them. In a st…
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'Her food [got] as cold as my Frosty heart': Karen insults a fast food manager, forcing them to double check her refund; ends up getting $4.13 instead of $12.99

When you work is customer service, sometimes it's easier to hook it up for a customer just to get rid of them. We all know that there's a certain leeway that managers are privy to extend to clients, but that of course is at their discretion. If all of the sudden a snarky Karen starts insulting the manager personally, things might not go as planned for their 'oh-so-important' refund.
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'He [only offered] 10% off of a future stay': Vacationer gets denied a refund when his rental home becomes uninhabitable; guest goes straight to the top and gets 30% off

They say that by the age of 40, you should have a vendetta against at least one vacation rental company. For some reason, travel always make people turn extra greedy and with all this cash floating around, sometimes hosts of vacation homes lose a sense of genuine hospitality. In this case, one vacationer had to take justice into his own hands when his vacation stay went down the drain– literally.
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‘You can't have breakfast until I say so’: Overworked hotel worker singles out guest who demands breakfast ‘on time’, allowing everyone else to eat breakfast early

‘You can't have breakfast until I say so’: Overworked hotel worker singles out guest who demands breakfast ‘on time’, allowing everyone else to eat breakfast early

Woe to those who deal with sneering customers, conniving hotel guests, and Karens. In other words, I salute anyone who works in the customer service industry, because you have to be tough as nails to tackle these kinds of entitled folk. As shared by u/anna12o, one hotel guest, who was, of course, a Karen, was making her life especially difficult, when it genuinely didn't have to be. You know those types of people who pay for something and then just assume that buys them a one-way ticket to be w…
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‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

When working at a hotel, you get to meet a variety of different people, and some of them are the type to attempt getting a discount or even an entire refund for the smallest of things that could easily be fixed if only they would use their mouth to communicate effectively instead of to argue. In this case, Karen thought she was going to win gold by conveniently complaining about her bathroom fan not working after she'd already checked out of the hotel. She approached the front desk clerk, OP, a…
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'I found a better job and quit': Lab technician forced to work in the call center after their entire staff quits, gets payback by transferring angry customers to his swindling manager's office line

Companies that thrive on shady dealings rarely pay the price. But when a business is being sketchy and ripping off their customers, it feels pretty dang good to see it all go up in flames, watching them get exactly what they deserve. In this case, a lab technician for a scammy company gave his boss a taste of his own medicine instead of helping them pick up the pieces after their skullduggery schemes backfired.
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Tattoo artist tattoos initials onto unsuspecting person

'I demanded a partial refund and they refused': Tattoo artist tattoos initials onto unsuspecting person

Tattoos are so personal to the individual getting their skin adorned. Everyone knows that tattoos last forever, but it's a hard concept to fathom until you actually get the tattoo. Depending on where you get it, you'll either 1) look at it every day, so you'd better love it! or 2) never look at it if it's on your back or legs, and you'll kind of forget you have it at times. Regardless, you do have that art work forever, and even if you can't see it, other people probably can. Along with your ha…
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