FAIL Blog
Advertisement

late fee

'I blocked her account': Librarian gets revenge on a rude patron, unearthing a $480 late fee that had been previously waived to freeze the account for good

'I blocked her account': Librarian gets revenge on a rude patron, unearthing a $480 late fee that had been previously waived

If you've ever worked in customer service, you know you have dealt with some dicey patrons. Not everyone has the guts to do what needs to be done with every customer confrontation and most folks lean on their one sassy manager who walks fast, talks loud, and shuts down every local Karen before they can get too ramped up. However, as a librarian, you can't necessarily strong-arm every bad patron with your big voice in the ‘Quiet Reading’ section.
View List
1
Advertisement

Hot Today

Advertisement