There are glorious times in customer service when doing what the customer has asked necessitates doing technically nothing. It's a rare occurrence but oh-so-good when it happens to chance upon you. When this worker promised to give an angry Karen a refund, they did so by promising to refund the amount that it would cost them to park on the street: Nothing. This left the Karen happy to go merrily on their way, and with the problem now out of sight and out of mind, she was never the wiser. It's g…

When you get engaged, there's apparently a high possibility that you come to believe the world has stopped and started revolving entirely around you.

You might see some wild things on the job as a hotel security guard.

Does anyone have it harder than the front desk agent in this age of horrific Karens, annoying teenagers, and entitled folks?

There are some people you just don't want to mess with, and front desk workers at hotels are definitely among those people.

Some folks will lie, cheat, and steal to get a cheaper rate, even if the difference is just $8.

If this isn't the premise for the next best horror comedy, I don't know what is.

Entitled people take any chance they get to make others feel like they personally work for them, and tend to be a tad controlling regarding people's personal lives. This hotel guest was aghast that a front desk employee dared go out with friends and have fun off the clock, AKA when he wasn't actually working (nor was he about to be on shift). Apparently, the employee was recognizable due to their work clothes (minus the nametag) and beard. How dare employees have a life?! The hotel guest also m…

This long-time hotel clerk was familiar with his employer's rules — and he got the chance to use them against one customer who was entitled and rude. As u/Ancient_Ice shared to r/ProRevenge, he worked at a hotel franchise for some time. One day, he happened to come in for his shift and saw his coworkers were upset over the way a guest treated them. Surely guests can be demanding and harsh, but apparently this guest went above and beyond by screaming at the young employees. Since he'd been worki…

Hotel clerks have to deal with so many stupid questions. This front desk manager wrote about how they work in a national park at a hotel, and as with most customer service roles, they have some guests that can never be satisfied with their surroundings. One guest approached the OP to ask this gem of a question: "I know the county has a burn ban going on right now, but since the lodge is on federal land, it doesn't apply. So I can start a fire on the grass just outside my cabin , right?" The poo…

Eating food that has touched unsanitary surfaces is revolting for some people and, as far as gross environments go, motel bathrooms are arguably the most disgusting communal areas known to man. Motel bathrooms are basically a receptacle for all human excretions and it's not always cleaned (or nuked?) appropriately. However, for one non-discriminating foodie has combined the horrors of motel bathrooms with the culinary arts, building his entire social media platform on creating elaborate recipes…

While traveling, picking the proper hotel room for your visit doesn't seem like the most important detail… until it's time to rest and unwind on the first night of your stay. One fed-up hotel clerk shared their story to r/Talesfromthefrontdesk. As they recall, this husband made room reservations at this hotel, but he chose a busy weekend to stay. When choosing between two rooms, one large and one small, he hastily chose the small one. But later on, his wife was furious with the arrangement. The…

Going swimming at hotel pools is one of the best parts of vacation — and if you're a kid, it might even be the best part! Unfortunately, one mom and her kids found out the hard way that you can't just use all parts of the hotel any time you please. Pools usually aren't open 24/7 at most places. And as the OP shared in this post to r/TalesFromtheFrontDesk, at their hotel, people can only use the pool for an hour at a time, and it closes at 10 P.M. sharp, so that the OP can complete the rest of t…

Some customers just can't take no for an answer, and can't understand why they're being turned away in the first place, even when there's a perfectly good explanation. That's what happened to one hotel front desk person who was working the night shift and encountered an entitled self-proclaimed world traveller . As they worked the night shift , the OP recounts that this Ken called up and tried to make a reservation . When he encountered issues, he just truly couldn't wrap his mind around what w…

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Consider this a different kind of affair...