Serving customers is never an easy job. However, meeting the demands of tourists can be 10 times more challenging. Sometimes, in the rush of things, we forget that the ordinary folks who serve us—whether at the restaurant, hotel, or valet—don't work for us; instead, they are just regular people who are trying to make it through their shift with as little trouble as possible. The story that follows is an account of a frustrated hotel employee. The Original Poster (OP) works for a four-star hotel…

Some customers will try anything to get free stuff, going as far as to make employees working in customer service cry. I mean, if you're working in customer service, chances are you've sobbed your heart out at one point or another, whether from frustration or at the absolutely shocking behavior some people portray because you happen to have a nametag stapled to your shirt. People are the worst. This couple was obviously trying out some elaborate scam in order to get comped for their meal. They…

It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent. The story that follows proceeds to be told fr…

There are few things less mildly infuriating when traveling than ending up with accommodation where the wifi doesn't work. For one thing, if you're traveling internationally you're going to be on one of various cellular data roaming plans, which are usually overly expensive for the limited amount of data they offer, leaving you dependent on reliable wifi to take care of data-intensive tasks—and for your daily TikTok doomscrolling session. With this in mind, it's wild how many top-tier hotels (a…

It's just not possible to reason with some folks. Certain conversations might be beneficial to have because they might result in a productive dialogue, however, others might not. But are arguments and conflicts in the customer service sector worth engaging in? Or are we fighting an unwinnable war? The story that follows tells the tale of a hotel front desk employee. The Original Poster (OP) is rarely surprised by privileged clientele because of his vast experience as a customer care representat…

Any front desk employee can tell you that more often than not, some fishy things are happening behind that counter. Even the most prestige establishment can get entangled in some ugly business. With that being said, it can be worrisome to think about the fact that many of these establishments have repeated access to extremely personal information of their clients. Like the hotel in this Reddit story. A front desk clerk wrote to Reddit with the concern that her hotel was doing wrong by its guest…

Many people find themselves rarely in need of using their credit cards anymore. With a digital wallet or a smartwatch, you can tap to pay pretty much anywhere you go. The need for a physical wallet with actual credit cards is basically non-existent. But still, some places will not accept payment without a physical credit card, and you do not want to get stuck being unable to pay them. Like hotels, apparently. This Reddit story can teach you a lesson or two about always taking a credit card with…

While working as a customer care representative is never fun, dealing with vacationers who think they deserve it all is an absolute nightmare. The story below is an account of a frustrated front desk clerk. The original poster (OP) dives right into the narrative without wasting any time setting the scene. It all began at around one in the morning when a haughty visitor made his way to the hotel reception to grab a towel for ‘his’ wife. He started screaming about the reportedly subpar customer s…

Working a graveyard shift when you are at a front desk type of job is always… interesting. The stories that those employees tell in the break room afterward are always the funniest and most unhinged ones. The combination of the late hour, lack of sleep, the manager not being present, and weird customers always creates the best tales to be told. A lot of those tales end up on Reddit, much like this one. The OP of this story worked at the front desk of a hotel on a night shift during Mardi Gras.…

Every so often, an entitled hotel guest comes along, thinking they can outsmart the front desk manager. However, time and time again, their schemes fail. It seems they underestimate the experience of hotel employees who have truly seen it all. In this particular incident, an entitled guy attempted to rent a room for two hours and then sought a refund, insisting he never used the room. The irony was that the bed was left unmade, and he had forgotten his phone charger in the room. Not the most su…

One city was hit by awful weather, and that led to water outages and busted pipes in surrounding cities, even though they weren't hit directly. One hotel was feeling the wrath of the water outages, and let their guests know that there was a water outage, resulting in a lot of canceled reservations. OP was working the front desk when all this was going down and had to deal with communicating with the guests who did book a room in the end. Let's just say, a couple of them were not happy at all wi…

Let this story serve as a friendly reminder to never try to save your company extra money. That will almost always backfire in some way, and in this case, a worker ended up getting denied payment proper payment. It's the kind of lesson that applies to friendships and relationships as well. If you're going out on a limb trying to impress or extend acts of kindness to someone, you better get that kind of treatment in return. Otherwise, you'll end up feeling used. This thread was posted to Reddit'…

People who work at the hotel front desk see a lot of interesting stuff. On a subreddit, hotel receptionists and managers alike have shared stories about entitled customers making all sorts of weird requests. But one story might take the cake. This one guest not only booked more people than allowed for 'single rooms' but he actually booked at the hotel next door. When he couldn't check in at the right time (because check-in wasn't for another few hours), he got upset and went to the OP's hotel...

When booking a hotel room, one typically has the expectation of privacy—that's actually kind of the whole point. You're paying a premium for the accommodating service and so that you have your “own” room for the duration of your stay—rather than booking a hostel or an Airbnb in someone else's home, where you'd get to hear a German tourist strum their acoustic guitar until early hours of the morning.

From glitter to an actual bear, it's truly shocking what hotel workers have discovered in rooms after guests leave. Not only is there a ridiculous number of folks who refuse to clean up after themselves, but also there is a startling number of guests who should at the very least alert the front desk that there has been an issue. Some of these guests may have been trying to get out of being charged extra, but in many of these cases, those extra charges are bound to come so you might as well just…

Hotels are supposed to be an escape to a great night's sleep…but not for this family. Whether you're on vacation or traveling for business , having a good night's sleep is crucial. You're used to your cozy bed at home, so it can be disorienting to be in a foreign place. Luckily, many hotels offer soft beds and cold rooms to get the best night's sleep possible. That allows you to wake up in the morning and be prepared for whatever the day throws at your, whether that's riding waterslides or givi…