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‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

People working in technical support have seen a lot of funny cases over the years, and this case is definitely one to remember for the IT manager involved. OP was working for a large pub company based in the UK, in which their chief role was second-in-line support for retail applications. One client opened a ticket after an engineer had come and checked the facilities of their establishment, only to send out a faulty report, leading to the website displaying a facility that the establishment cl…
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