Did you ever get a package of something you ordered, and what you got was a different item, but a slightly better one than what you were supposed to get? If you did, what was your thought process at that moment? Did you contemplate whether or not to contact the store that sent it and let them know? or did you decide that if they made the mistake, it was theirs to pay for it? I'd like to imagine that each and every one of us has a good conscience and a bad conscience, like an angel and a demon s…

Some customers will try anything to get free stuff, going as far as to make employees working in customer service cry. I mean, if you're working in customer service, chances are you've sobbed your heart out at one point or another, whether from frustration or at the absolutely shocking behavior some people portray because you happen to have a nametag stapled to your shirt. People are the worst. This couple was obviously trying out some elaborate scam in order to get comped for their meal. They…

This Karen literally did all of this to herself. First, she marched into a popular Mexican restaurant with approximately 15 teenagers behind her, threw down her credit card, and let all these kids order whatever they wanted. Her abrasive behavior had already ticked off the manager and the other employees at the restaurant, so they were happy to see these teens order more than their fair share. By the time the manager gave the Karen a $250 bill, things started to get way more heated. For one, sh…

Serving customers is not always an easy task. Having said that, most people who decide to work in the hospitality sector are people who like engaging with customers and have excellent interpersonal skills. Nevertheless, it should be noted that there is no justification for rudeness or improper behavior on the part of clients. The story that follows is an account of an irritated server. For some time now, the Original Poster (OP) has been employed by his brother-in-law, who runs a Mexican restau…

It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent. The story that follows proceeds to be told fr…

Everyone has to deal with a considerable amount of nonsense at work, but these fast food workers likely have you beat. Whether it's poor management or disruptive Karens or other ungrateful customers, these heroes have seen the full range of the human experience at these establishments. Some of these stories range from bad drive-thru encounters to angry phone calls from anonymous customers. From McDonald's to Panda Express, every fast food spot seems to attract families with screaming children,…

It doesn't get much worse than having to discipline unsupervised children when that is so beyond your job description. Sure, kids are known to run amok in venues like movie theaters and malls, but that does not mean that it is the responsibility of the people who work at those establishments to take care of them. If your kids are known to be unruly in public, you should probably be the one to watch them. Furthermore, when they get in trouble as they did here, you better go pick them up. Here, w…

It's just not possible to reason with some folks. Certain conversations might be beneficial to have because they might result in a productive dialogue, however, others might not. But are arguments and conflicts in the customer service sector worth engaging in? Or are we fighting an unwinnable war? The story that follows tells the tale of a hotel front desk employee. The Original Poster (OP) is rarely surprised by privileged clientele because of his vast experience as a customer care representat…

‘I never got the food’, said the customer, perplexed, and continued ‘I'd like a refund'. Fair enough, right? Wrong. The restaurant manager's response was astounding, as made it clear that it didn't matter… They were not going to reimburse the customer for the food, regardless of whether they received it or not. If that sounds crazy, that's because it is. But wait, let's pause for a second and rewind. The customer in question took to r/pettyrevenge to share their order gone wrong story. Let's ca…

One customer was absolutely livid when his server did him a 'graceful favor' when his card was declined. The situation evoked quite a discussion on Reddit, where people either completely agreed with the original poster (OP), or totally disagreed and thought that they were in the wrong. So what happened? Well, a very rude customer showed up to eat at OP's workplace, and after serving them, OP came to give them the check. Unfortunately, their card was declined. OP didn't want to embarrass the cus…

We should have the expectation as a society that it's ok to deny someone service for being impolite to staff. This might actually teach people to be respectful and treat other people with common decency rather than with abject entitlement. Of course, as with anything else, there are grey areas and blurred lines and you might just end up talking to some egotistical service manager who is having a bad day. Still, professional courtesy should prevail even if they're not giving you the same. This c…

One customer was ‘held responsible for their actions’ by a full-service shopper who felt it was their mission in life to teach them a lesson. What was this lesson about? Well, tipping. Look, people are awful, I get it. I was a waitress once for many, many years, where I met people from all walks of life. Some were kind, some were petty, and some were downright entitled human beings. Working in the service industry really gets your hatred for humanity going, but still, by law, you don't need to…

Working at a gas station is quite the experience. I think it's pretty self-explanatory. Let's just say, it's not the end of the world if you get fired. There are plenty of other jobs out there. This person was working at a gas station and had to take a day off following a family emergency. They followed protocol and let their manager know 4 hours prior. The manager's response was somewhat confusing, considering that this employee had followed the rules. First, the manager told them they were go…

Those working in customer service know what it feels like to work a lot for a little.

Is it ever acceptable for a customer to exhibit entitled behavior, also known as "Karen" behavior? You can argue different ways on this one, but in this story, the customer's behavior was unwarranted. When you pay for a service, such as electricity, Wi-Fi, dry cleaning, or any other service for that matter, you are obligated to pay in return. If you stop paying the company, you cannot expect them to continue catering to your needs, which is what the entitled customer in this story believes.

Some managers need to learn to have some patience. Not every issue is worth the time and energy to throw a tantrum and get on a high horse. There are often far more important things to be done and far more productive ways to channel any frustrations. But when has a manager ever listened to what we have to say over here at FAIL Blog? This manager certainly did not take our advice. She also clearly had some major anger management issues, considering that when she confronted a server about a hash…