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'I hung up': Caller learns an important lesson after impolite words to service rep

We should have the expectation as a society that it's ok to deny someone service for being impolite to staff. This might actually teach people to be respectful and treat other people with common decency rather than with abject entitlement. Of course, as with anything else, there are grey areas and blurred lines and you might just end up talking to some egotistical service manager who is having a bad day. Still, professional courtesy should prevail even if they're not giving you the same. This c…
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'You put zero tip and I can see that upfront': Customer's order gets held up for hours after shopper decides to teach them a lesson about tipping

'You put zero tip and I can see that upfront': Customer's order gets held up for hours after shopper decides to teach them a lesson about tipping

One customer was ‘held responsible for their actions’ by a full-service shopper who felt it was their mission in life to teach them a lesson. What was this lesson about? Well, tipping. Look, people are awful, I get it. I was a waitress once for many, many years, where I met people from all walks of life. Some were kind, some were petty, and some were downright entitled human beings. Working in the service industry really gets your hatred for humanity going, but still, by law, you don't need to…
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'Sorry, that's your job': Employee reacts to demanding manager who orders them to find someone to cover their shift despite having followed protocol

'Sorry, that's your job': Employee reacts to demanding manager who orders them to find someone to cover their shift despite having followed protocol

Working at a gas station is quite the experience. I think it's pretty self-explanatory. Let's just say, it's not the end of the world if you get fired. There are plenty of other jobs out there. This person was working at a gas station and had to take a day off following a family emergency. They followed protocol and let their manager know 4 hours prior. The manager's response was somewhat confusing, considering that this employee had followed the rules. First, the manager told them they were go…
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40 Customer Service Memes for Overworked Employees on a Budget

40 Customer Service Memes for Overworked Employees on a Budget

Those working in customer service know what it feels like to work a lot for a little.
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'Well at least he pays his bill': Karen customer throws tantrum at employee over cell phone disconnection after not paying her bill

Is it ever acceptable for a customer to exhibit entitled behavior, also known as "Karen" behavior? You can argue different ways on this one, but in this story, the customer's behavior was unwarranted. When you pay for a service, such as electricity, Wi-Fi, dry cleaning, or any other service for that matter, you are obligated to pay in return. If you stop paying the company, you cannot expect them to continue catering to your needs, which is what the entitled customer in this story believes.
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'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

Some managers need to learn to have some patience. Not every issue is worth the time and energy to throw a tantrum and get on a high horse. There are often far more important things to be done and far more productive ways to channel any frustrations. But when has a manager ever listened to what we have to say over here at FAIL Blog? This manager certainly did not take our advice. She also clearly had some major anger management issues, considering that when she confronted a server about a hash…
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'Not my problem, now leave': Retail manager puts Karen in her place when she blames him for her cancelled and unpaid cell service

At certain times in your life—particularly when things have gone sideways—it's important to take ownership of the fact that your own actions and decisions are the things that got you there. Unfortunately, most of us struggle with this and, as a matter of self-preservation, will seek to displace blame towards anyone or anything that we can point a finger at. Sometimes, this displacement is plausible, reasonable even, but at other times, it can get unreasonably ridiculous… Tell me again, Carl, ab…
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'I hope his common cards were worth it': Entitled customer gets lifetime ban and loses $150 for stealing Pokémon cards, unaware they were worth just a penny

An entitled customer, who the OP claims was a total Kevin, got instant karma when he tried to make the innocent retail employees' lives miserable over a return. In the following story, 'Kevin' would not accept the store's policy of in-store credit refund for his item. So, he decided to cause a scene for the poor employees on shift who don't even have a say in the store's policy. So, whether Kevin blew up or not, there wasn't anything they could do about it.
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Entitled Karen demands delivery driver shovel her snow-laden driveway: 'I left her a message in the snow'

While all customer service is tough due to the challenging task of dealing with the unpredictable members of the public, delivery drivers have it particularly rough, owing to the fact that they have to consistently interact with these same people whose absurd entitlement is amplified by the proximity of their homes. If you thought that Karen was a doozy to deal with at the customer service desk at Home Depot, just wait until you see how she treats the poor bloke who has to deliver something rig…
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Karen chases customer out of store, employees lock her out with her stuff still inside: 'They just closed and locked the doors'

If there's one person you don't want to mess with, it's an EMT who has just finished their shift… EMTs are some of the hardest working individuals with a job that necessitates sleep deprivation, self-sacrifice, and trauma that reaches far, far above their pay grade. Even a shift for them that is “not bad” would be enough to send the rest of us looking for another line of work. While they're some of the nicest people, every EMT I've ever known personally gets through their job by being partially…
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Entitled dude wants to cut a 150 person line, gets shut down: 'A middle-aged man [had] a screaming, crying tantrum'

Some people weren't ever taught that they can't always have things their way—and it shows… These days, being a preferred platinum, premium, premier, or bumbercrum-level customer really doesn't mean much of anything. Companies don't even really go through much to disguise this, either. Back in the day, if you did enough business with a company to achieve bundersnoot-level status, they'd give you actual upgrades and treatment that meant something. These days, you'll be lucky to get a pen, but it'…
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'I made sure we had no more room': Flight attendant revokes frequent flyer's upgrade by upgrading 5 more passengers after boss's demands

'I made sure we had no more room': Flight attendant revokes frequent flyer's upgrade by upgrading 5 more passengers after boss's demands

There are a few general rules to be aware of as a self-sufficient adult prepared to take on the world. First is that you should never, ever irritate the person working at the front desk. This covers lodging facilities, dining establishments, nightclubs, the grocery store, and—above all—the representative handling your airline seat. The story that follows is an account of a resourceful small airline representative. At that point, having worked in the field for years, OP was acquainted with a few…
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‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

It's not that getting put on hold is fun, but it's also not the end of the world. Wait a few minutes, or ask the person on the other end to call you back, simple as that. But there are Kens and Karens in the world who would beg to differ. They think that others would worship the ground they stomp on. On that note… One demanding guest was absolutely furious after they were told by an employee to wait a moment. The reason the employee (OP) couldn't talk was because they were working a short-staff…
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‘You ask and you shall receive’: After failing in his attempt to overshadow the waitress and impress his date, customer spends the entire evening eating out of to-go bags

‘You ask and you shall receive’: After failing in his attempt to overshadow the waitress and impress his date, customer spends the entire evening eating out of to-go bags

It is usually advisable to stay away from people who are impolite when dealing with staff. Ultimately, the waiters are there to assist you in having a good time and planning your next visit. However, what would happen if your guests mistreat the staff for no apparent reason? They turn an evening that could have been genuinely amazing into a major headache. The story recounts the tale of a frustrated server who found a perfect way to exact revenge on an obnoxious customer. Surprisingly, no elabo…
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‘Cut the nonsense!’: Entitled customer fabricates an allergy claim in order to ensure a customized meal, chef calls her out in front of entire restaurant

‘Cut the nonsense!’: Entitled customer fabricates an allergy claim in order to ensure a customized meal, chef calls her out in front of entire restaurant

Working in customer service is, as we often say, both a blessing and a curse. However, I don't believe I've covered the subject of tourists mixed with the pleasure of providing top-notch customer service. The story below is an account of a chef who worked at a popular seafood restaurant for tourists. By then, OP claimed, he had been employed in the food business for around eight years. As a result, he has grown accustomed to dealing with demanding clients. Therefore, when the ultimate Karen sho…
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'That'll be $120 please': 15+ barbers and hairdressers who messed up their customers' hair and tried to hide it

'That'll be $120 please': 15+ barbers and hairdressers who messed up their customers' hair and tried to hide it

Bad hair days come and go, but the experience of receiving a bad haircut lives forever. The shock of looking in the mirror and seeing something so far beyond what you asked for is seared in the memories of countless disgruntled customers. That being said, with this story, we're going to shift the focus from the customer to the barber. Everyone makes mistakes on the job, and sometimes, forgiveness is the best you can ask for after you mess up on the job. For these hairdressers, the experiences o…
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