Going to the bank is like going to the dentist. Nobody does it because they want to, but rather, because they don't have a choice. It always takes a tremendous amount of effort for me to make an appointment, and then it's an exertion for me to make it to the designated location. In this case, a customer obviously didn't appreciate going to the bank, nor did she appreciate the debit card she was given after initially having lost her own. She told the bank teller that the numbers looked funny and…

Anonymity gives people a false sense of superiority. From behind the screen of their computer or when talking to someone on the phone, insolent customers can feel their audacity levels ramp up to the maximum, spewing rudeness, entitlement, and general inhumanity at whomever stands in their way. Unfortunately for many customer service reps, call center workers, and online banking troubleshooters, their entire career is spent talking maniacs down from the seat of their high horse...

Pretty please?

This one is for the employees with one foot out the door.